Workshop for non-physicians

The first day of COME 2013 will be dedicated to a pre-conference workshop, in which you will have the unique opportunity to attain theoretical and practical training on the most competent approaches to medical error disclosure. In addition, you will have the opportunity to work in peer groups to evaluate various disclosure styles with accompanying feedback from disclosure experts, physicians, and patients. This workshop constitutes an excellent opportunity for you to enhance your institution’s communication skills and culture in response to adverse events, and demonstrates your commitment to enhancing patient safety.   
Space is limited, so do not hesitate to register now by sending us the attached leaflet. We look forward to welcoming you at the COME 2013 pre-conference workshop in March!

 

COME Workshop schedule: "Medical Error Disclosure"

 


9:00

 

10:45

 

 

 

11:00

 

 

12:00

 

13:00

 

 

14:45

 

 

 

15:00

 

 

 

15:00

 

17:00

PART I: SETTING THE STAGE

 

Assessment of participants' disclosure practices and patient safety cultures

 

Coffee break

 

PART II: PEER EVALUATION

 

Lecture: "Medical error disclosure competence"
(Prof. Dr. Hannawa, Università della Svizzera italiana)

 

Lunch

 

Practice: Implementing disclosure skills in role-play with patient actors; patient, peer and expert feedback

 

Coffee break

 

PART III: COMMUNICATION TRAINING

 

Lecture: "A communication framework to grow a safety-focused culture in your institution"
(Prof. Dr. Hannawa, Università della Svizzera italiana)

 

Practice: Communication tools for safer health care delivery

 

Debriefing